Technical Expert (Microsoft Teams Product) Toàn thời gian

Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
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Các Phúc Lợi Dành Cho Bạn

Top office in a central location
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Excellent remuneration package

Mô Tả Công Việc

Our client is looking for a Technical Expert who can operate in a fast-paced environment, with rapid exploration and ability to deliver value to our Small and Medium Business Customers (SMB). Even while working hard, we have a great sense of humor and love to infuse that personality into our product.

***Responsibilities
- Detail oriented, analytical, technical administrator supporting APAC Teams Engineering PMs in Emerging Markets specifically SMB market in Vietnam region.
- This role requires prioritization of customer support, timely data entry, review of existing customers’ Teams adoption customers, Product Feedback, Localizations, Workshops & Customer facing Events.
- To provide administrative, training and data entry support to multiple engineering resources which includes & not limited to
o Technical Operation support for Emerging Market, Pilot & Production Enablement including onboarding, training, workshops/clinic & Teams Configuration/Setup Guidance
o Support, Planning and coordinating execution excellence and join-activities such as Hackathon, Platform Workshops, customer clinics
o Regular cadence with Teams customers working closely with Teams Engineering PMs on follow-ups & reviews i.e. Sprint Inventory, Channel organizations, Emerging Market/SMB customer updates
o Data entry and track the key Teams deployment/adoption supports
- Fast-paced environment, good interpersonal skills, demonstrate proactive initiative and the ability to maintain confidentiality, set priorities and handle multiple tasks simultaneously.
- Being detail oriented and timely to follow through will be essential tasks.
- Build and maintain good business relationships both internally and externally as part of managing the needs of the overall Teams Scale motion in Emerging Market/SMB
- Good Communication Skills in spoken and written English; with additional proficiency in Vietnamese or neighboring country languages.

Yêu Cầu Công Việc

- 3+ years of related product/program management experience
- Strong background working with education or similar large complex customers, multinational companies, etc.
- Excellent communication and cross team collaboration skills
- Stakeholder management at a CxO level
- Expertise with PowerApps and Power Automate
- Familiar with development technologies or expertise with Teams App Template Deployment, integration of custom or 3rd party platforms through Graph API
- Expertise with PowerShell, being able to craft, debug and deploy custom scripts to solve customer issues or use cases.

Địa Điểm Làm Việc

Lotte Center, 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội, Việt Nam
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