SMB Agency Manager Toàn thời gian

Level 6, Lim Tower 3, 29A Nguyen Dinh Chieu street, Đa Kao Ward, District 1, Ho Chi Minh City
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Macbook Pro

Mô Tả Công Việc

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

This role is part of TikTok’s Small and Medium Business (SMB) team for Southeast Asia. The SMB team works with advertisers across the region, helps them onboard and find success on TikTok. Being part of the team would mean being directly responsible for building relationships and helping clients drive business results through consultation. The team is made of dynamic, savvy, engaged individuals who are passionate about the region and thrive in a fast-paced environment.

1. Provide dedicated partner management to aggregators (SMB Agencies, Resellers, Tiktok Consultants), by consulting and coaching them towards success on TikTok
2. Develop strategies to improve SMB agencies' performance, including:
- Consulting on SMB agencies' scale-up
- Creative tips and best practices
- Budgeting and targeting recommendations
3. Good time management and organization to manage advertisers at scale; monitoring the SMB agencies' performance through tools and timely communication with clients
4. Ability to identify and remove blockers for SMB agencies growth. Gather insights from client interaction, and effectively represent client needs to internal stakeholders (ads review, finance, product, etc.) to ensure good customer experience.
5. Work across multiple teams, including Sales, Product and Marketing to gather SMB agencies' feedback from the market and amplify the current and future advertising platform.

Yêu Cầu Công Việc

1. Excellent verbal and written in English and Vietnamese skills
2. Bachelor's degree from an accredited institution
3. Experience and knowledge of the digital marketing landscape in Vietnam. Prior experience working in a performance agency or business supporting the SME sector
4. Strong attention to detail and a proven ability to balance priorities and meet deadlines
5. Sound analytical skills and ability to navigate ambiguity
6. Comfortable with revenue targets, and experience working in a fast-paced, client-facing environment.

Địa Điểm Làm Việc

Ho Chi Minh
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