Restaurant / Bar Supervisor Toàn thời gian

3C Ton Duc Thang Street,District 1Ho Chi Minh City,Vietnam
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Mô Tả Công Việc

• Responsible for coordinating the work of the Food and Beverage Attendants in an efficient manner, whilst maintaining quality and standards.
• Have a full knowledge of the Outlet operations and roles therein.
• Ensure all food and beverage items served to guests are of the highest standard and presentation.
• Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.
• Ensure cleanliness of bar, tables, chairs, floor and general equipment. In liaison with Outlet Manager, ensure sufficient equipment for the operation of the outlet.
• Assign staff to their stations and inform of any special request such as VIP guest or returning guests.
• Be attentive in checking quality of food and beverage service.
• Ensure linen exchange procedure is followed and all care is taken with linen.
• Ensure all back of house areas are cleaned and equipment stocked
• Handle customer concerns and complaints with concern and understanding according to Hotel standard.
• Actively solicit guest feedback in order to seek continual improvement in service and to ensure guest satisfaction.
• Conduct pre-service briefings with staff, including:
- VIPs in House
- Group movement
- Promotional activity
- Guest feedback
- Product knowledge
• Ensure all furniture and fittings, operating equipment and outlet décor is maintained and clean at all times.
• Communicate all comments and feedback from guests and staff to the Outlet Manager.
• Ensure all special guest requests are followed through to the relevant departments, and charges are raised accordingly e.g. Cake, Flower, Champagne Orders.
• Ensure sales are maximized through suggestive upselling.
• Assist with development and performance reviews, identifying key personnel for further development and structured career pathing.
• Assist the Outlet Manager with the initial and ongoing on the Job Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.
• Attend meetings as required.
• Implement opportunities for quality Team Building.
• Ensure that all associates comply with the grooming and uniform standards.
• Assist in preparation of work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Assist in the selection and appointment of new associates within the department.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Promote by example the principles of “The Power of Service”.
• Actively promote a work environment, which cares for guests and associates alike.
• Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Yêu Cầu Công Việc

Leadership skills
Delegation skills
Organisational skills
Keyboard/Computer skills
Analytical and numerical skills
Professionalism
Communication skills (written/verbal)
Strong Technical skills
Guest focus
Effective complaint handling
Strong training skills
Selling & marketing skills
Coaching
Quality awareness

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