Portfolio + Customer Experience and Digital (Ced) Manager (SMEs) Toàn thời gian

Central Plaza Office Building, 17 Le Duan, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
Thương lượng

Các Phúc Lợi Dành Cho Bạn

In accordance with company policy
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional and active working environment

Mô Tả Công Việc

JOB OBJECTIVES
• To contribute to the development, implementation, monitoring and review of traditional sales portfolio by developing strategy & portfolio actions; which will be applied by all sales staffs.
• Create MOB framework to improve NPS and PPC

KEY RESPONSIBILITIES

You will be responsible for developing strategy & portfolio actions
• Develop strategy and portfolio action on both Loans and Deposits Portfolio
• Create customer experience strategy via MOB framework and ensure it’s well executed by stakeholders with objective of improving NPS and PPC.
• The MOB program should not only emphasize on offline processes and experience but also accentuate customer’s digital experience.

Others:
• Possess a keen entrepreneurial mindset with ability to identify company’s business needs and develop campaigns/activities to address these needs.
• Ability to work with various stakeholders including PARM, Credit, Sales, Product.
• Ensure the team operate safely, efficiency and adhere to the Bank’s internal policies, business processes and regulatory requirements

Yêu Cầu Công Việc

KEY REQUIREMENTS (Qualification/ Experience/ Skills)

Mandatory
• Recognized university degree with at least 8 years’ working experience in sales, customer service roles
• Strong leadership, people management and interpersonal skills
• Possess strong analytical and presentation skills
• Positive attitude and a good team player
• Excellent communication skills
• Pro-active approach/self-starter
• Accountability for targets/developments
• Developing others/talent Management

Preferred:
• Knowledge of hardware, software and programming;
Essential (Technical Skills)
• NIL.

Địa Điểm Làm Việc

Ho Chi Minh
Công việc tương tự

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