IT Network & Infrastructure Engineer Toàn thời gian

21 Le Quy Don St., Dist. 3, Ho Chi Minh City, Vietnam
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Competitive salary & KPI Bonuses
Full training and on going professional development
Free access to our Wall Street English course

Mô Tả Công Việc

Key Purpose of the Job:

The IT Network and Infrastructure Engineer role consists of implementing, configuring and operating the IT network and infrastructure of the organization, to develop documentation that continuously improve the support and efficiency of the IT Helpdesk, to provide guidance and support to the Helpdesk team. The IT Network and Infrastructure Engineer will also ensure that the network is secured from external threats to its reliability and information protection. The role will support the sourcing, procurement and management of the IT hardware and software assets of the company, while also support the helpdesk operation activities.

IT infrastructure and network management & operation
• Install, configure, update and support all IT network equipment, including firewalls, routers, servers, switches, wireless AP, VOIP, DNS and DHCP, Vmware and printers, in line with the needs of all the organization’s facilities
• Configure security settings on each of system to optimize network efficiency and security
• Monitor all system units to prevent capacity overload in the network
• Ensure that disaster recovery operations are running smoothly and address any service disruption or interruption in the network infrastructure operations
• Monitor server, network and printer performance and proactively take measures to optimize performance
• Audit infrastructure for potential vulnerability and make necessary changes to mitigate efficiency or security risks
• Set-up and manage a backup infrastructure for systems settings and data in line with the company requirements
• Minimize spam email to employees of the organization

IT infrastructure, network and software support
• Build documentation for troubleshooting procedures related to IT infrastructure and network software and hardware
• Provide technical guidance and assistance to the IT support team members
• Support the creation / removal of user accounts and manage access permisions in the various systems in compliance with the information security procedures in place
• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption
• Record clearly issues and resolution updates in the Helpdesk ticketing system
• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs

IT assets management
• Support the sourcing and procurement efforts for the acquisition of hardware and software needed by the organization
• Manage IT hardware assets by keeping track of inventory, asset status and asset ownership
• Ensure IT hardware performance by using authorized software, effective virus malware protection solutions and scheduling cache wipe out tasks

Yêu Cầu Công Việc

Required Competencies
• Hands-on experience in firewalls and IT network security solutions
• Strong customer-focus mindset is a must
• Advanced PC knowledge.
• Knowledge of Linux and Microsoft Windows LAN Operating system
• Knowledge of LAN, WAN, WLAN system
• Hard-working and willing to learn

Địa Điểm Làm Việc

21 Lê Quý Đôn, Phường 6, Quận 3, TP. Hồ Chí Minh
Công việc tương tự

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