IT Assistant Toàn thời gian

Main Purpose of the Role:
In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.
ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.
Explore our current open positions now, and join our all-star international team

Major areas of responsibility:

We are looking for a IT Assistant that will handle with the following:
• Support users and handling errors related to Window OS patchi, trouble shooting
• Diagnostics - fixes computer hardware errors network errors (LAN WAN Internet)
• Track and update processing status of support request to users, forward an unresponsive request to higher support (next level) and follow until it is completed
• Schedule the Data backup, firewall management, firmware upgrade & optimization
• Monitor the preventive maintenance, security management (optional)
• Make sure the user machine has stable operation.
• Install software operating system for - user computer backup and restore user computer data.
• Other tasks assigned such as: IT consultation, remotely & onsite support.