Import Customer Service Executive (07 Months) Toàn thời gian

Floor 8th, Ruby Tower, 81-85 Ham Nghi Street, Distric 1, Ho Chi Minh City, Vietnam
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Các Phúc Lợi Dành Cho Bạn

Healthcare & Personal Life Insurance
12 Annual Leave
Teambuilding

Mô Tả Công Việc

1. CUSTOMER SERVICE
- feedback the requirements from customer via phone (check telex release, check journal leg, check procedure….)
- receive claims from customers
- contact with relevant party (port, feeder agent, customs, POL … ) to check and solve
- asking customers to provide documents, submit to Head Office and feedback to customers the solution

2. PREPARE DOCUMENTS:
- receive list from feeder agent , CMA port
- send email to relevant parties to correct information
- check special information to mark on DO ( IMO, special containers, short shipped, SOC, part loaded cont..)
- update information to total list
- print DO
- print telex , special repark if any
- update list of vessel to CMS
- send list of vessels to equipment team to update movement
- send list to import team to release DO

3. FOLLOW LONG IDLE
- receive list from GAIA
- send long idle notice 1st time, 2nd time to CNEE
- send long idle notice 1st time, 2nd time to SHIPPER/ HO
- contact with CNEE to update status
- upate status weekly to BOM
- follow processing to clear long ilde
- contact with partner to clear long idle ( customs, CNEE, new partner )
- work with accountant to clear pending charge in system

4. REVISE B/L
- check with CMA POL in case CNEE asking for revise and ask CMA POL contact with shipper for revise B/L
- ask CMA POL contact with shipper to provide docs (LOI of shipper, contract of shipper with new CNEE )
- contact with old CNEE to ask them provide LOR incase shipper want to change CNEE
- ask CMA POL check with shipper for amendment fee ( as tariff), update fee to system, issue invoice
- submit docs to vendor to work with local customs ( B/L, MNF, LOI, LOR, contract, official letter of CMA to revise BL)
- resubmit EDI to customs system
- reissue DO

5. BACK UP COUNTER
- Release DO to customer

6. OTHERS
- send debit ( local charge, DD, ocean freight) to customer
- Work with authorities for import cargo ( local customs, economic police, …)
- work with local customs/authorities about import cargo
- back up counter release do, issue receipt, issue deposit
- issue debit to customer

Yêu Cầu Công Việc

BENEFITS:
- 07-month contract;
- Compulsory insurance as per current regulations;
- Birthday gift, Mid-Autumn gift, gifts for wedding, new born baby,...
- Friendly & dynamic environment;
- Have chance to work with experienced colleagues & join many activities.

REQUIREMENTS:
- Education: Bachelor Degree in Foreign Trade, Economics, Business Management, Import-Export is a plus
- Functional knowledge & Experiences: fresh graduate; 1 year experience with the same position in shipping/Freight Forwarding is a plus
- Competencies: Good interpersonal skill, organized, careful, team spirit, thorough, integrity, proactive
- Language: have a good command of English
- Computer: Advanced level in MS Office

Should you have an interest in this position, please send us your CV in English as soon as possible.
Kindly note that only qualified candidates will be contacted via email/mobile phone.

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