Freight Forwarding / Customer Operations Support Toàn thời gian

6th Floor, E-town 2 building, 364 Cong Hoa, Tan Binh Dist, HCMC
Thương lượng

Các Phúc Lợi Dành Cho Bạn

13th month salary & Performance bonus
Premium healthcare program
Lunch, Phone, Clothing, Holiday allowances

Mô Tả Công Việc

Due to the business demand, we are seeking for Freight Forwarding / Customer Operations Support vacancy who will work in Bollore Hanoi Office to be responsible for the following tasks:

- Validate Customer Profile in coordination with the Customer Sales Support (CSS) as well as with Management
- Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments
- Secure correct implementation of new traffics
- Receive and record customer order in the TMS (Transport Management System); validate alignment of the customer order with our offer (quotation, SOP)
- Define the execution plan (routing), considering related constraints (embargoes, Transit Time, Cost…), in coordination with Middle Office Solutions
- Collect requested documents (Commercial Invoice, Packing List …)
- Be accountable for end-to-end data quality
- Trouble shoot the entire shipment to anticipate and prevent service failures Act as the key contact for the other COSs on any traffic related to their entity
- Inform Customer Sales Support in case of recurrent problems related to Customer Profile
- Receive, record and validate customer order the customer order in the TMS taking into consideration our offer (quotation, SOP)
- Define the execution plan (routing) versus the operational constraints (embargoes, Transit Time, Cost,) (with Middle Office solutions)
- Collect all required documents (commercial invoice, packing list, etc.)
- Check the availability of cargo and provide confirmation that shipping can proceed
- Optimize the operational execution and perform the transportation plan (booking) (with Middle Office solutions)
- Input up to date information regarding the shipment in the TMS
- Produce documentation according to customer profile (transport documents)
- Manage communication and processing of documentation with suppliers (internal + external)
- Create and update events in the TMS
- Monitor and improve suppliers performance (with MO solutions) Coordinate with COS in case of deviation
- Validate that all documentation is complete and compliant versus the requirements and upload in the TMS
- Complete Internal invoicing/Cost postings
- Produce and dispatch External invoices and documents to Customers
- Prepare operational reports and provide feedback to the manager
- Be responsible for the effective operational execution our commitments (qualitative pre-assessment)
- May attend sales meetings upon request

Yêu Cầu Công Việc

- University graduation
- Mastering English, proficient in MS office applications, mail exchange
- At least 3-5 years of working experience in Freight fowarding
- Good Communication and interpersonal skills
- An independent, analytical, creative and organised person
- Ability to multitask and workflow to meet the requirements

* Please attach your profile in English language with the latest picture.
** Only shortlisted candidates will be contacted.
*** The successful candidate(s) will receive a good/competitive package of salary & benefits as well as enjoy a friendly, professional and comfortable working environment.

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