Food & Beverage Manager Toàn thời gian

3C Ton Duc Thang Street,District 1Ho Chi Minh City,Vietnam
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Mô Tả Công Việc

Ensure the whole F&B Department and associates offer a outstanding service to the guests. Provide a strong communication link between Outlet Managers and the Director F&B.
1. Ensure that services are carried out in accordance with SGSS standards
2. Ensure all the associates carry out the tasks according to the S&P.
3. Focus on customer service and associate development needs in all outlets
4. Supervises the quality of service in all outlets during meal periods.
5. Recruitment, training, development and rostering of associates.
6. Provide training support to all outlet managers.
7. Should be a motivated trainer and willing to train.
Standard and Procedure:
8. Ensure all the associates carry out the task according to the S&P.
9. Assist Director of F&B in developing, updating S&P.
10. Assist Director of F&B in sourcing local suppliers for equipment or other requirements in the department.
Menu knowledge:
11. Good beverage knowledge / good knowledge of beverage service skills / good menu and food knowledge.

Management and Communication:
12. The incumbent is responsible, to ensure that F&B Department is run efficiently and that he/she apply all managerial principles to ensure Guest Satisfaction and financial benefits to the owners, in accordance with the budgeted guidelines and S&P.
13. The incumbent should be able to work without supervision and be able to take on the duties of Director F&B, in his absence.
14. Coordination with other departments, i.e.: Engineering, House Keeping, Sales & Marketing, etc.
15. Assist outlet managers in associate counseling.
16. Actively involved in assisting Banquet Manager in execution of important functions. The incumbent should provide creative support to the Banquet Manager.
17. Interact with guests in all outlets, in order to enhance their dining experience and build relationships.
18. Attend F&B Meetings and conduct the same in the absence of Director of F&B.
19. Attend associate briefings in all Outlets and Bars.
20. Coordinates with Director of F&B on details of day to day functions.
21. Coordinate day-to-day operations with the Outlet Managers.
Cost Control:
22. Determining optimum associating, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business.
23. Good knowledge of P.O.S system .
Hygiene and Grooming:
24. Monitoring associate grooming and associate hygiene. Reviewing the same during associate briefings.
Marketing Survey:
25. Sales & Marketing focus, in developing Food & Beverage promotions in outlets, coordinating guests feedback, analysis of guests feedback and altering the strategy to the guests needs. Competitive analysis should be accomplished at least once a fortnight, with a view of differentiating our product and therefore increasing our market share.
26. Computer literacy, including spreadsheet software
27. Good understanding of SOFT SKILL, MFT, TSW and management skill.
28. Understand Starwood SPG plans.
29. Collection and analysis of financial data to assist in decision-making.
30. Assist the Director of F&B and Outlet Manager on giving creative suggestions.
31. Provide support to Stewarding manager.
32. Assist outlets during their peak period of service.
33. Assist the Director of F&B in planning, Organizing and execution of special events and food promotions.
34. Keep abreast with latest developments and technology in the F&B industry
35. Assist Director of F&B in souring appropriate entertainment for various outlets as required.
36. Support and adhere to all EHC guidelines.

Yêu Cầu Công Việc

University/College Certificate
Technical course in F&B management, Minimum 3 years full time course
Experience as outlet manager for 4-5 years in a 5 Star Hotel. Experience in similar position for a minimum 2 years, in another 5 Star hotel.
Excellent English skills (Verbal and written)
Computer literacy, including spreadsheet software
Strong in Leadership skills & good training conducting skills
Outgoing personality.

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