Field Application Engineer Toàn thời gian

Thương lượng

Các Phúc Lợi Dành Cho Bạn

Competitive remuneration package
Social and Heath Insurance
International and professional work environment

Mô Tả Công Việc

 To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.
 To provide the pre-sales and post-sales support with customer in collaboration with the related parties.
 To be effective communication channel and interface between customer and related parties to fulfill technical/engineering requirements from customer.
 Report the status, progress and issues on the projects/tasks to GD and the management periodically (weekly at minimum), in timely manner and proper way.

Pre-Sales Support
 To receive and respond technical inquiries and requirements from customer as the first line of technical support in Vietnam.
 To provide solutions based on customer requirements to encourage and promote customer to use company products
 To make introduction, presentation and demonstration of company products and solutions to customer.
 To work on technical specifications and application for preparing the engineering proposals to customer projects.

Post-Sales Support
 To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
 To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
 To support customer for products update and upgrade (e.g. firmware update, software license upgrade).

General / Other Support
 To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for internal reference and analysis.
 To properly manage the equipment and accessories for demonstration and technical support in collaboration with Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
 To assist related parties (e.g. Administration team) about technical issues.

Yêu Cầu Công Việc

Educational level
 College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field
 Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments are strongly preferred.
 At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
 Good communication and interpersonal skills to communicating with customers and related parties
 Fluency writing, listening and speaking in English.
 Time-management and prioritization skill to complete multiple tasks within deadlines

Địa Điểm Làm Việc

Công việc tương tự

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