Field Application Engineer Toàn thời gian

Hanoi
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Competitive remuneration package
Social and Heath Insurance
International and professional work environment

Mô Tả Công Việc

Overview
 To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.
 To provide the pre-sales and post-sales support with customer in collaboration with the related parties.
 To be effective communication channel and interface between customer and related parties to fulfill technical/engineering requirements from customer.
 Report the status, progress and issues on the projects/tasks to GD and the management periodically (weekly at minimum), in timely manner and proper way.

Pre-Sales Support
 To receive and respond technical inquiries and requirements from customer as the first line of technical support in Vietnam.
 To provide solutions based on customer requirements to encourage and promote customer to use company products
 To make introduction, presentation and demonstration of company products and solutions to customer.
 To work on technical specifications and application for preparing the engineering proposals to customer projects.

Post-Sales Support
 To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
 To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
 To support customer for products update and upgrade (e.g. firmware update, software license upgrade).

General / Other Support
 To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for internal reference and analysis.
 To properly manage the equipment and accessories for demonstration and technical support in collaboration with Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
 To assist related parties (e.g. Administration team) about technical issues.

Yêu Cầu Công Việc

Educational level
 College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field
 Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments are strongly preferred.
 At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
Skills
 Good communication and interpersonal skills to communicating with customers and related parties
 Fluency writing, listening and speaking in English.
 Time-management and prioritization skill to complete multiple tasks within deadlines

Địa Điểm Làm Việc

Vietnam
Công việc tương tự

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