Division Manager - Operation Manager Toàn thời gian

Floor 8, Saigon ICT Tower, Quang Trung Software City
1000$ - 1300$

Các Phúc Lợi Dành Cho Bạn

Bonus package (13th salary, KPIs bonus up to 3-month salary)
Personal accident & health-care insurance
At least 12+ annual leave; Flexible working time

Mô Tả Công Việc

1. Planning
- Work closely with Service Management unit to arrange appropriate resource plans and make sure they are strictly followed
- Ensure project resources are correctly billed to the related projects ( note that the projects are in data entry and data processing services)
- Plan and deliver over time, free time, production time plans

2. Daily operation management
- Cooperate with Service Management unit and related departments to ensure smooth operation of all projects on daily basis and make sure that there is no Service Level Agreement failure (quality, Turn Around Time)
- Ensure sufficient capacity for a smooth operation & productivity targets are met

3. Human resource management
- Maintain proper staffing to fulfill the needs and requirements of the projects
- Manage people to do the work & ensure staff utilization to meet the target
- Motivate, inspire and encourage all staff to have overall improvement in employee engagement and satisfaction
- Manage around 15 to 20 Team Leaders (direct management) and around 300 operators (indirect management) and make sure that they perform as expected
- Train and coach staff
4. Other tasks will be assigned by Head of Department

Yêu Cầu Công Việc

*** Education:
• University degree, major in HR or Business Administration Management.

*** Experience:
• At least 4 years of working experience in related positions.
*** Skills & knowledge:
• Fluent English or other languages is a plus
• Knowledge of IT is a plus
• Good at MS Office (Word, Excel, PowerPoint)
• Good Leadership skill
• Negotiation skill
• Problem solving skill
• Communication and interpersonal skills
• Planning and analytical skill
*** Abilities:
• Strong multi-tasking
• Good team player
• Hardworking
• Innovation and creativity

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