Dealer and Customer Experience Executive Toàn thời gian

Lô TH-1A, Khu thương nghiệp Nam, đường số 7, Khu chế xuất Tân Thuận, phường Tân Thuận Đông, Q7, Tp.HCM
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Motor Image Vietnam Co., Ltd
Motor Image Vietnam Co., Ltd
Motor Image Vietnam Co., Ltd

Mô Tả Công Việc

o Key Contact with dealer to overall support
o Support for dealer to make their marketing plan/ activities
o Creation, execution, and archiving of all internal documents in relations to Dealer Support projects.
o Follow up with Dealer about result of marketing activity
o Develop and execute focused field and dealer communications
o Guide Dealer usage and ensure they follow CI&BI
o Keep update MIS & Dealer showroom visual
o Support development/roll out of Customer Experience
o Take note customer feedback and discuss with line manager to escalate Hot issue and plan counter measure plan with related department to avoid impact on CSI / CX
o Initiate and guide the implementation of CRM programs (welcome package, birthday gifts, etc.)

Yêu Cầu Công Việc

o Strong problem solving skills, strong intuition and awareness, strong cross-group collaboration skills, and a drive for excellence
o Possesses good reasoning and analytical skills with an attention to accuracy and detail in all aspects of responsibilities
o Possesses a strong business sense and a team player
o Ability to research issues and advises department on matters as requested
o Strong skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

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