Customer Success Team Leader Toàn thời gian

22nd Floor, Flemington Building, 182 Le Dai Hanh Str, Ward 15, Dist 11, HCMC
800$ - 1150$

Các Phúc Lợi Dành Cho Bạn

Bonus, Team activities, Awards

Mô Tả Công Việc

– Ensure agent adherence to policies for attendance, established procedures etc.
– Be responsible for leading the Customer Success team, conducting one on ones with other team members, analyzing churn and usage data and developing best practices for our customers.
– Prepare monthly/annual results and performance reports
– Develop training documents that support success operations
– Answer questions from team members, motivate and encourage agents through positive communication and feedback
– Devise and/or recommend ways to optimize procedures
– Work closely with Customer Support team in to solve problems collaboratively
– Keep management and internal departments informed on issues and problems

Yêu Cầu Công Việc

– 4+ years of customer success experience, with at least 2 years as a Senior Customer Success Executive in Saas organizations
– Experience in selling/communicating functionality and how this functionality adds value to organizations.
– Experience in onboarding customer organizations and maintaining those relationships throughout the customer lifecycle
– An enthusiastic, energetic, sales oriented and proactive person who works well in a fast-paced, dynamic team environment.
– Tech-savvy and eager to learn about technology products
– Healthy command of English (listening, reading, writing, reading)
– Good presentation skills
– Have knowledge about e-commerce and B2B
– Interpersonal, listening skills
– Strong written/verbal communication skills
– Data collection and ordering
– Stress tolerance
– Able to work during weekends and holidays if required

Địa Điểm Làm Việc

182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City, Vietnam
Công việc tương tự

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