Customer Service Import Agent Toàn thời gian

Ho Chi Minh
Thương lượng

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Performance Bonus

Mô Tả Công Việc

The role of the import customer service agent is to own/manage the customer experience in all interactions with customers in line with global and local strategies.

You are empowered to be responsive, accessible, adaptive, and committed to ensuring customer expectations are understood and met as well as coordinating efficient and effective completion of all customer service activities for our import clients.

In all aspects of the position to identify and bring forward opportunities for improvement of the customer experience and Maersk processes.
At all times adhere to company procedures and regulatory requirements.

Responsibilities:
• Act as a primary point of contact for customers having import-related queries.
• Take full responsibility and ownership of customer shipments and issues.
• Deliver consistent, high quality Proactive Care activities.
• Engage in constructive problem solving and provide optimal solutions.
• Proactively follow-up and keep customers informed of any issues or changes to their shipment.
• Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC.
• Be aware off and help drive continuous improvement opportunities.
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Yêu Cầu Công Việc

- Bachelor Degree holder is a must. Fresh graduates are encouraged to apply.
- Comprehensive English communications.
- Experience in the relevant industries would be an added advantage.

Địa Điểm Làm Việc

Zen Plaza, Nguyễn Trãi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
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