Customer Service Executive Toàn thời gian

Floor 8th, Ruby Tower, 81-85 Ham Nghi Street, Distric 1, Ho Chi Minh City, Vietnam
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Healthcare & Personal Life Insurance
12 Annual Leave
Teambuilding

Mô Tả Công Việc

BOOKING TEAM
This position works mainly on system for Booking. Only few communicating with customers via email.

1. Create and amend Booking
• Receive and proceed booking instruction
• Check, fulfill all information which requires per trade/service… and release booking within timeline
• Send email to HO/ involved dept for approval before accepting booking for DG/OOG…
• Send email to HO/ involved dept for COD cases and update system
2. Auto rate
• Should be done at the time of booking or lates on ETD-1
• In case SQ is invalid or anything relates to rate, send email to HO/Pricer for checking and confirm.
• Splitting charges for some VIP account
3. Solving all issues /queries / email
• From Indian Documentation team & internal dept concerns to bookings, rate & update system

Yêu Cầu Công Việc

- Education: Bachelor graduated
- Experience: 1 -2 years experience in similar positions in shipping, logistic or Freight Forwarding companies
- Skills: Communication, Problem solving, teamwork, quick to learn
- Personality: Prefer working with system, Independent, Proactive and Attentive to details, Patient, Customer minded
- English: Good
- Advanced in MS

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