Customer Service Executive Toàn thời gian

21 Nguyen Trung Ngan Street, Ben Nghe Ward, District 1, Hochiminh City, Vietnam
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Attractive salary
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment

Mô Tả Công Việc

• Build a comprehensive goods and services provider system for customers in Boustead Industrial Park (one stop service), including but not limited to services such as logistics, labor, accounting - taxation, legislation, security, hygiene, etc., to increase the competitiveness in terms of services and utilities in the Boustead Industrial Park;
• Receive customer requests and complaints, coordinate contractors and service providers, and work with the Developer to handle requests and complaints in accordance with procedures and standards;
• Check and ask customers to comply with the rules of the Boustead Industrial Park, the customer handbook and related guidance;
• Make periodic visits to customers. Accept customer feedback to improve the service;
• Establish plans and criteria for the measurement of customer satisfaction annually and carry out the plan. Find out and investigate causes of negative feedback from customers, and propose improvement solutions;
• Manage information and keep documentation of customers, including but not limited to lease agreements, operating licenses, representatives, occupations, numbers of employees, etc;
• Coordinate with the Operation Executive in receiving new customers and handing over the factory;
• Coordinate with the Accounting Department in contacting customers about debt recovery.
• Assist Operation Executive in managing vendors and service providers.
• Draft documents, notices sent to customers.
• Enter customer data on software.
• Make monthly/ extraordinary reports on customer care activities;

Yêu Cầu Công Việc

• Years of experience: At least 03 years of experience in customer care in industrial parks, factories, buildings ...;
• Strong verbal & written communication skills in Vietnamese and English;
• Customer-first attitude and ability to multi-task, prioritize, and manage time effectively;
• Education: College/University degree;

GENERAL INFORMATIONS:
• Position level: Staff;
• Working time: 08 hour/day, 5.5 day/week;
• Salary: Negotiate during interview;
• Workplace: Nhon Trach Dong Nai

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