Customer Service Executive (Freight Forwarding) Toàn thời gian

Head office: 2nd Floor, Habimex Building, 2b Phan Thuc Duyen, Ward 4, Tan Binh District, HCMC/ Branch office: Phòng 605, Tầng 6, số 11 Trần Hưng Đạo, P. Phan Chu Trinh, Hà Nội.
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Attractive salary, Sales incentive
Social insurance provided by Vietnam Labor Law
Meal allowance, health checkup, profit share

Mô Tả Công Việc

- Handle outbound/ inbound airfreight shipments
- Handle & qualify air bookings from Customer per SOP for nominated accounts
- Co-ordinate with overseas branch offices/ agents to follow up & perform other ad-hoc business which included airfreight, other value added services per Customer’s demand
- In charge of procurement for airfreight, value added services for both Nominated & Free hand business
- Ability to do P&L analysis; consolidation planning & strong negotiate skill to deal with carriers for rate/ space arrangement
- Collaborate with internal & external parties for smooth handling process from cargo receiving at origin till complete delivery to customer at destination.
- Strictly follow up & perform customers’ s KPI with zero-failure mindset
- Strictly follow up & compliance with IOP (Internal Operation Process) as well as internal Data system input in timely manner
- Follow up track & trace for cargo status and proactively update customers if any discrepancy, delays
- Co-operate with Finance Dept. to follow up customer’s payment
- Ability to do market intelligent, daily/ weekly/ monthly reports
- Practice sharing with other team member as well as other ad-hoc tasks assigned by Line Manager.

Yêu Cầu Công Việc

- Bachelor degree with experience in freight forwarding industry/ airfreight
- Logical thinking, proactive as well as flexibility in dealing with airfreight urgent issues
- Influence in English, MS. Offices as well as familiar with system input
- Good organization & time management
- Good at negotiation; communication and collaboration with internal & external customers
- Ability to take ownership of problem solving
- High responsibility, teamwork, patience, can work under high pressure.

Địa Điểm Làm Việc

Phòng 605, Tầng 6, số 11 Trần Hưng Đạo, P. Phan Chu Trinh, Hà Nội
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