Customer Service Cum Sale Support – Chinese Speaking Toàn thời gian

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Các Phúc Lợi Dành Cho Bạn

Good working and fair environment, promotion opportunity
Competitive salary, good benefit and bonus
Training to be professional

Mô Tả Công Việc

Reporting to: Sales Manager
Staff Responsibility: Customer service and sale support function – Chinese customer focusing.
This a key position that is responsible for handling daily operation of the company’s product across the country and the world, initiating leads and business relationships, facilitating follow up and supporting major RFQ/tender responses to leading blue chip. Budget, strategy & expectation setting & supporting business imperatives around capability development, business growth and bottom line improvement.

Specific Accountabilities are include but not limited:
- Daily operation task including airfreight, sea freight and logistics, from booking acceptance through to invoicing and job completion, system data input.
- Follow up and offer service to the customers.
- Retrieve rates from shipping lines, airlines, vendors and overseas offices.
- Prepare quotations for clients, potential clients, overseas/interstate offices.
- Formulate and implement Standard Operating Procedures (SOPs) for clients.
- Tracking of shipment and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices.
- Customer engagement in meeting and solution.
- Maintain and expand client relations through customer service efforts.
- Engagement with BD teams for major RFI/ RFQs personally and/ or by providing resources.
- Cooperate with BD team in visiting customers and developing new customers, new trade lane, new service through the nomination customer but not limited of the free hand local clients.
- Other tasks and duty as per the assignment of GM.

Yêu Cầu Công Việc

• Knowledge of airfreight, sea freight, logistics…
• Sound presentation and communication skills
• Knowledge of developing, positive thinking.
• Team working.
• 0-3 years of experience in working in a logistics/freight forwarding environment specific in airfreight productivity.
• Developing solutions for major customers
• Experienced in tools such as MS Excel/PPT/SharePoint etc.
• Customer/ BD/ Operations Engagement
• Written and spoken Mandarin (HSK5), English is plus.

• Competitive salary, good benefit and bonus.
• Good working and fair environment, promotion opportunity.
• Priority to start working immediately.
• Training to be professional

Địa Điểm Làm Việc

Hà Nội, Việt Nam
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