Customer Service | Call Center Agent (Fresh Graduate) Toàn thời gian

18A Cong Hoa, Ward 12, Tan Binh District, Hồ Chí Minh, Việt Nam
Thương lượng

Các Phúc Lợi Dành Cho Bạn

Social insurance, health insurance, unemployment insurance
Annual health check-up, family days, year-end party and many training opportunities
Dynamic working environment with competitive remuneration.

Mô Tả Công Việc

• Understand UPS service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time

Yêu Cầu Công Việc

• Diploma, College degree or with at least 2 years relevant experience
• Typing speed at >30 wpm
• Good command of written and spoken English
• Patient and pleasant personality
• Good telephone etiquette
• Problem solving skills
• Willing to work shift from Mon-Sat

Địa Điểm Làm Việc

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