Credit Card Service Team Leader Toàn thời gian

Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Thương lượng

Các Phúc Lợi Dành Cho Bạn

13th Salary Fixed and KPI Bonus.
PTI Health Care for employees
15 Annual Leaves

Mô Tả Công Việc

* Working Location: Ha Do Airport Building, 2 Hong Ha Street, Tan Binh District.

A – Manage and control Credit Card Team to ensure the team work effectively and meet company business requirement
- Control SLA (timeline) of credit card team as business requirement
- Monitor and control the quality in outgoing call
- Takes full accountability to achieve target
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Together with QA & Training Team, Supervisor support and train new operators, existing operators
- Make working schedule, time sheet to staffs
- Willing to adjust personal priorities at work for the good of the business overall.

B- Other tasks :
- Participate in interview for new hiring operators or selection of good operators.
- Participate in system setting and testing Manage Customer experience and quality framework of cards operation
- Participate in making plan and/or carry out motivation activities for staffs and company activities
- Other tasks are assigned by line manager

Yêu Cầu Công Việc

- At least 1 year experience as Call Center in Credit Card or payments technology (Visa, MasterCard).
- At least 1 year experience in managing a team required.
- Intermediate English level.
- Good problem solving skill
- Good communication skill & customer service.

Địa Điểm Làm Việc

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