Credit Card Loyalty & Customer Service Team Leader (Product Initiatives and Systems Enhancement, Data Driven with Large Data) Toàn thời gian

3B Floor, REE TOWER, 09 Doan Van Bo Street, Dist 4, HCMC
Thương lượng

Các Phúc Lợi Dành Cho Bạn

3-7 months salary bonus
Lunch allowance

Mô Tả Công Việc

[DIRECTLY SUPERVISES]

- Retention & Customer Service Specialist

[OBJECTIVES]

- This key role within the Cards Business is responsible managing critical parts of Credit Card Loyalty Program related to Retail Spend & ATM Cash Withdrawal Spend. The incumbent in this position will be responsible for driving customer engagement and aim to make FEC cards as the top of wallet cards. The main task is to ensure the organic spending indicators including spend per card, spend active ratio from MOB 3 and above. The incumbent is also expected to manage loyalty platform and work with all internal & external stakeholders to optimize the customer journey and experience.

[COMMUNICATION]
Internal (within VPB FC): With all key stakeholders- risk, finance, IT, Operations, MKT, Sales etc.
- Rolling out special loyalty offers for customers, improving existing processes and/or leading system development to enhance customer experience. Conduct various marketing promotions.
External (outside VPB FC): Partners for retention programs. New alliance opportunities
- To create new programs for Card loyalty & promotion in alliance with external partners.

[KEY RESPONSIBILITIES]

- For FE Credit cards, monitor and manage all the direct processes and systems related to Loyalty Platform.
- Create new spend / usage programs in alliance with external partners to drive customer loyalty.
- Increase customer engagement measures with customer segmentation, processes/offers for different segments etc. Execute and track these programs.
- Work with Card operations and customer service very closely and monitor/ drive all the processes linked to spends and overall cards usage.
- Work with Communication team for designing programs for organic spend.
- Manage the overall performance of team, coach and develop team members

Yêu Cầu Công Việc

- At least 5 years of solid experience and achievements in Credit Card customer lifecycle management, activation/retention, customer service and Credit Card usage.
- At least 5-6 years in a mid-level role driving all or any of the above mentioned functions.
- Complete understanding of the Credit Card business processes.
- High analytical bend of mind with a quick problem-solving attitude
- Influencing, negotiating, driving, leading, managing distribution channels and operations.

Địa Điểm Làm Việc

Công việc tương tự

Việc làm bạn sẽ thích