Card Operations Specialist Toàn thời gian

Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Thương lượng

Các Phúc Lợi Dành Cho Bạn

13th Salary Fixed and KPI Bonus.
PTI Health Care for employees
15 Annual Leaves

Mô Tả Công Việc

1. Work with departments, Card organizations and partner bank to solve complaints/inquiries and handle relevant tasks:
- Manage billing disputes (chargebacks) related to credit card.
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Contact with customer to resolve customer’s inquiries and concerns via all channel.
- Follow up card delivery status and send message to customers.
- Process payment invoices with partners.
- Make sure all requests from Customer are solved within SLA
- Follow-up the Cards System/Gateway implementation and get trained on it
- Provide Helpdesk support and resolve problems regarding system or hardware
- Other related duties requested by line manager

2. Participate company projects to develop of product, process and system
- Participate in system setting and testing
​- Participate in new or renew Company projects, CS procedures

Yêu Cầu Công Việc

1. Experience
- 01 year experience in processing chargeback disputes of Card
- Have knowledge about Card operations, credit card system and processes

- Communication skills, good customer service
- Computer (Word/ Excel)
- Work well independently but must also work as part of a team

Địa Điểm Làm Việc

20 Nguyen Dang Giai, Thao Dien Ward, District 2
Công việc tương tự

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