Card Operation Officer- Digital Banking - Cake Toàn thời gian

Tầng 16, Tòa Nhà Sai Gon Tower, 29 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
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Mô Tả Công Việc

JOB OBJECTIVES:

• Ensuring good control of card issuance for YoloBe Customer
• Ensuring timely response to CSR with clear answer & best solution
• Ensuring successful settlement & reconciliation for Customers, Partners, Agents
• Ensuring timely escalate & report negative cases to senior managers

JOB RESPONSIBILITIES:

• Coordinate with external & internal partners to handle card issuance & delivery for YoloBe customers
• Manually reconcile YoloBe & Partners daily reports , identify exceptional cases
• Receive tracer request from CSR, investigate root cause, find solution
• Provide solution to CSR
• Manually reconcile Partners settlement files v/s mFino settlement files, identify exceptional cases
• Monitor end to end payment process. Investigate & clear exceptional pending payments
• Escalate, reports negative cases to Operation Manager
• Escalate, reports fraud cases to Operation Manager

Yêu Cầu Công Việc

JOB REQUIREMENTS:

• About 5 years in banking services of which at least 3 recent years in Operation. Need not have "technical skills" but should have a good understanding of technology and developments
• Experiences in KYC, AML field
• Understanding across Card Issuance, Customer Dispute & Charge Back , Settlement & Reconciliation
• Understand modern technologies

Địa Điểm Làm Việc

89 Láng Hạ, Đống Đa, Hà Nội, Việt Nam
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