Call Center Toàn thời gian

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Mô Tả Công Việc

Job Description

The E-Commerce Marketplace Customer Service Representative works under the customer service management team to provide 100% customer satisfaction to customers who purchase our products on marketplaces like Amazon, Wal-Mart, eBay, etc.

Job Duties

• Manage inbound and outbound calls in a timely manner: explaining procedures; answering questions; providing information; placing order; handling return and exchanges; etc.
• Email, live chat, texting
• Maintain good feedback and rating of online accounts.
• Collect and analyze valuable information from customers to improve product and service.
• Keep records of all conversations in our call center database in a comprehensible way
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Meet qualitative and quantitative targets

Yêu Cầu Công Việc

• Must be able to type at least 40 WPM
• Strong phone and verbal communication skills along with active listening, with an emphasis on proper grammar.
• Customer focus and adaptability to different personality types
• Familiarity with CRM systems and practices
• Excellent interpersonal communication skills and problem-solving skills
• Team-oriented, well-organized and self-motivated
• Ability to multi-task, set priorities and manage time effectively.
• Ability to adapt to any new system or policy changes with a positive attitude.
• At least 2 years of call center experience

If you do not have experience in a call center, but have experience from the other job positions below, you are still a qualifying candidate:

1. Customer Service for an International Airline
2. Native language translator and fluent in English.
3. Experience in working or studying overseas

Schedule
Monday- Friday, 8:00 AM-5:00 PM PDT/PST (Summer Time: 10pm – 7am VNT / Winter Time: 11pm – 8am VNT)
Job Type: Full-time

Địa Điểm Làm Việc

7/1 Thành Thái, Phường 14, Quận 10, TP HCM
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