Air Freight Customer Service Executive (Hanoi) - Airfrieght Experience is a Must Toàn thời gian

Ho Chi Minh
1000$ - 1500$

Các Phúc Lợi Dành Cho Bạn

Performance Bonus

Mô Tả Công Việc

Customer Experience:
• To handle multi tasks in Customer Service team relating to both Export Service and Import Service
• Ensure to follow and handle smoothly global, internal & external customer’s SOP/IOP/ KPI & system guideline for operations activities
• Be the first contact point to customer.
• Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers.
• Give package solution to customer using wide-ranged services of company when required
• Work closely with other stakeholders to archive customer’s satisfaction.
• Booking management
• Ensure data quality and timeliness for HAWB, Invoice, Debit note updating and issuing.

Procurement Executive:
• Carriers/ Suppliers/ Other Stake holders relationship managements
• Market intelligence including but not limited to: rate, space, schedule, market trend, market forecast…
• Product development:
• Spot inquiry pricing import and export
• Tender and RFQ management import and export

Capacity Management:
• Carriers/Airport/Internal stakeholders relationship management
• Booking management: booking, volume control, tracing…
• Follow up performance with core carriers per regional and global guidance

Problem solving:
• Ability & take ownership of assigned tasks, ensure smooth handling from A-Z
• Support other team (operations, sales team…) to solve problem with airport terminals, airlines, customers, oversea offices
Other task as assigned from managers/team leaders

Yêu Cầu Công Việc

- Bachelor’s degree with at least 3 years’ experience in freight forwarding. (min of 1 year experience in airfreight is a MUST)
- Knowledge of Airfreight Specific Loading Devices (ULD's), Dangerous Goods (DG), IATA
- Know Potential Volumes, traffic flows, key clients and competitive environment in the marketplace.
- Collaboration mindset, logical thinking, sharp mindset, flexibility & pro-active in analysis & solving problem to adapt with urgency of airfreight service.
- Understand and be able to operate relevant operational processes, relative to inbound / outbound shipments and related customs requirements.
- Familiarity and capability of using relevant tools / documentation (airway bills, cargo, software…) and product specific jargon.
- Ability to understand and anticipate client needs, business trends and associated potential for revenue generation in selected target industries / trade lanes
- Ability to design differentiating consolidation solutions for Maersk that can increase closing rates for chosen clients, verticals, trade lanes
- Ability to effectively negotiate Win/Win agreements with internal and external customers, and service partners.

Địa Điểm Làm Việc

VCCI tower, 11th floor, 9 Dao Duy Anh street, Dong Da district, 70000, Ha Noi
Công việc tương tự

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